Persons with Disabilities deserve safe, reliable transportation, whether fixed routes (regular buses) or Para-transit services.
Fixed Routes -
The Detroit Department of Transportation (DDOT) has an obligation to provide safe, dependable transportation to all citizens. Citizens with disabilities who utilize public transportation are covered under the ADA and DDOT is mandated to adhere to the law. This means that when you ride the bus in a wheelchair, the operator must know the proper way to secure your wheelchair with the 4 restraint system, that should be operational on all buses. Proper training of bus drivers should be done by DDOT assisted by a person with the disability trained for, (Person in a wheelchair/blind/hearing impaired or persons with a serivce dog.) Before any bus leaves the yard, it must be inspected to ensure that all equipment is operational including the ramp, lift and wheelchair restraints. If a bus reaches you at a bus stop, the operator must stop. If the ramp or lift is non-functional they must let you know this and call for alternative transportation to transport you to your destination. If there is a passenger in the handicapped sitting area, they should ask them to move, raise the seat and secure you. The operator should notify dispatch that a wheelchair is boarding. If you feel that your rights have been violated in anyway, please report to DDOT @ 313-933-1300 immediately with bus #, route, time and direction. This will allow them to pinpoint the driver. If you continue to voice complaints with no action, contact the ADA Coordinator for DDOT fixed routes, Dan Dirks. We also recommend that a complaint form be filed with the Federal Transit Administration (FTA) which can be downloaded from this site.
The Department and Drivers truly appreciate all praise reports which are also reported through dispatch
Para-transit - Currently, Enjoi, Lakeside, Delray and Checker Cab provide the complementary service to residents of the city of Detroit who qualify. Complaints may be filed with the ADA Coordinator for Para-transit. Contact DDOT Director Dan Dirks to find out who that person may be. Applications for Metro-Lift eligibility are mailed to you, upon request, through the Detroit Department of Transportation @ (313) 933-1300 option 2.
Complaints are also addressed at the Public, Health and Safety Sub-committee meetings of the Detroit City Council chaired by Scott Benson. Meetings are held on Monday's @ 10am in Council Chambers, unless a furlough day than meetings are Tuesday @ 2pm. These meetings and all City of Detroit Council Meetings are streamed live at: http://www.detroitmi.gov/CityCouncil/WatchCouncilSessions.aspx.
If you feel that your Civil Rights have been violated, we recommend that you file a complaint with the City of Detroit ADA Coordinator, Alethea Johnson @ (313) 224-9521. If you feel that you should take additional steps, you may file a complaint under Title 6 with MDOT (Michigan Department of Transportation) for a violation of your Civil Rights. This form may be downloaded from this site.
In order for true change to occur, issues have to be voiced and addressed. This organization takes pride in addressing issues, challenging problems AND PROVIDING SOLUTIONS in order to avoid legal representation; which is costly and time consuming.